We take daily off-site backups of every account and keep them for the retention period stated on your plan. You can restore from them yourself in cPanel, or open a ticket and we will do it.
Here is the part worth reading twice. Our backups are a disaster recovery measure for our infrastructure. They are not a substitute for backups you control. They can be incomplete, they can be mid-rotation when you need them, and if your account is terminated for non-payment they go with it.
Any host that tells you their backups mean you never need your own is overselling. Keep an independent copy of anything you would be upset to lose. Vault Backup does this automatically to storage separate from your hosting, or you can download a full cPanel backup periodically and keep it somewhere else.
The test that matters is not whether a backup exists. It is whether you have ever restored one successfully.
